Providing quality products is what Oxton is all about. Oxton are always striving for continual improvement, aim to exceed customer expectations, cut waste, increase efficiency and reduce costs. We meet every type of approvals procedure for the Scientific Instruments Industry and we go beyond that.
A rigorous approach to quality that drives all our procedures is what we call "The Oxton Way":
All orders are subjected to in process inspection and final product inspection. We also provide First article Inspection Reports (FAIR) for all orders.
We have invested significantly in training for quality personnel and in machinery such as our CMM machines to ensure that our customers receive a quality product.
The scientific industry is known for its exacting standards of precision, rigour, traceability and documentation. The Oxton way ensures we meet these standards first time and every time;
We have long standing relationships with all our material providers. This means we don't get glitches in supply and we get high quality materials every time.
In addition to the external audits that we undergo each year, we have a rigorous set of internal audits which are undertaken throughout the year. These audits allow us to continually assess and improve our processes, procedures and products.
We set appropriate business and quality objectives and track our progress towards their achievement.
We hold a number of specific customer accreditations, including Rolls Royce Accreditation. We have been ISO accredited (ISO9001:2008) for more than 20 years.
This is the internationally recognized standard for Quality Management Systems that is founded on eight core principles:
Developing a Customer focused organisation
Involvement of people
A process based approach to quality
A systematic approach to management
A factual approach to decision making
A culture of Continuous improvement
Mutually beneficial supplier relations
Fulfilment of ISO criteria means that Oxton has demonstrated the following:
Our ability to: meet customer requirements consistently;
Shown that we are committed to enhancing customer satisfaction at all times;
Demonstrated that we adhere to all applicable regulatory requirements;
Show evidence that we adopt a process of on-going improvement in everything we do.
Independent audits, as well as our own auditing procedures ensure that we consistently comply with these requirements. What this means for you is peace of mind, guaranteed supply, and a level of quality that many of our competitors fail to achieve.
In Process Inspection
In process inspection is a core part of Oxton’s commitment to ensuring that we provide the perfect product to our customer in all instances. Each Engineer takes responsibility for doing an initial inspection of a component before it is passed on to the next process.
Training is provided to all our Engineers in the use of metrology equipment and the importance of quality throughout the manufacturing process. Dedicated, regularly calibrated measuring equipment is available for all our Engineers to use, ensuring that products are inspected to our customer’s specified tolerances. In addition to this many of our Engineers are experienced in using our CMM machines, allowing for more detailed in process inspection to be undertaken where necessary.
Our non-conformance reporting system allows us to detect deviations from the standard specifications as early as possible. Whilst regular Quality Team Meetings give our Engineers and Production Management staff a forum to discuss any deviations and allow procedures to be put in place to ensure that preventative action is taken so that these issues do not re-occur.
Final Inspection and FAIR
Sample inspection takes place at the end of the manufacturing process by our dedicated inspectors, who are accustomed to inspecting parts for the scientific and nuclear industries as well as many other industry sectors.
Our trained inspectors ensure that all products meet the specifications and drawings that have been provided to us. At this stage we also ensure that any accompanying documentation, which has been requested by the customer such as materials certification and inspection reports, are provided with the parts. Our set and documented inspection process ensures any deviations to specifications are identified and that only perfect products are delivered to our customer.
Certificates of conformity can be provided as part of our service level agreement, and also on an ad-hoc basis where these are required. All measurement and test equipment is calibrated in accordance with recognised national standards, and in accordance with our quality system BSI ISO 9001. These calibrations are conducted internally, and by a third party UKAS approved Calibration.
First Article inspection Reports (FAIR) for all parts and regulated inspections on batch orders are governed by our inspection department. A first article inspection report is carried out on each new item to validate the manufacturing process to ensure conformance to specification. Where required, first off inspection reports can be provided.
When we moved to new premises in 2012, a dedicated bonded store area was created. This allows us to provide strictly controlled storage for all raw material. In addition to this we store an extensive range of tooling and fixtures in this area. This allows us to provide full traceability, with documentary evidence where it is required.
This use of this store is facilitated by our ERP system. This allows us to easily track the levels of materials and parts in the bonded store and their locations.
We have invested in developing a 5s program. This has helped us to create a cleaner, more efficient work place.